Croner Training

Employment & HR

Effective selection interviewing - The definitive guide

Date	2 July 2008
Duration	1 Day
Price	GBP 649 + VAT GBP 616.55 + VAT for Croner subscribers Hawksmere members' price: GBP 324.5 + VAT
Location	London
Venue	Strand Palace
Registration	09.00-09.30
Close of Seminar	17.00
Our code	26241
Also held on	11 December 2008, London 1 July 2009, London

• Why you should attend this course
• Who should attend?
• Benefits of attending
• Programme
• Trainer
• 2nd delegate discount
• Quotes from past delegates
• In-house training
• Are you a Croner publications subscriber?
• A total compliance solution

Why you should attend this course

Interviewers don’t just fill jobs – they impact on an organisation’s performance. They also have a powerful effect on employer branding and even on retention. An effective interviewer spots not only performance, but the people who are going to have the greatest long-term influence on the organisation.

This highly participative one-day seminar demonstrates effective ways to plan and prepare the selection process, select new staff and improve interviewing skills. It concentrates on a practical approach to establishing a rapport, gathering the right information and making a decision.

Does everyone responsible for selection interviewing in your organisation have:

• A clear understanding of the purpose of the interview?
• Skills in probing, summarising, and using critical incident analysis?
• A working knowledge of the relevant legislation?
• An understanding of competence-based questions?
• The ability to use an interview to make accurate judgments about job performance?
• The ability to spot motivation, particularly commi™ent to accept a job offer?
• The ability to handle unresponsive, demanding or dominating candidates?
• The ability to represent your organisation as an employer brand?

If not, then this seminar will raise the performance of your staff by helping them to make better selection decisions.

Who should attend?

• New personnel staff
• Experienced personnel staff who want to conduct more effective interviews
• Newly appointed managers
• Managers at any level who are required to carry out selection interviews

Benefits of attending

By the end of this seminar participants will be able to:

1. Identify the key legislative issues involved in the recrui™ent process

2. Decide upon appropriate selection criteria

3. Plan and prepare for the selection process

4. Demonstrate the essential skills and techniques required for effective selection interviewing

5. Demonstrate the ability to use probing techniques such as skill measurement, competency-based questioning and summarising

6. Make objective, fair, and effective recrui™ent decisions

Programme

9.00 Registration and coffee

9.30 Introduction and examination of course objectives Legal aspects

• Summary of the main aspects of the law relating to recrui™ent
• Direct and indirect discrimination
• Positive action/discrimination
• Race and sex discrimination
• Other aspects: sexual orientation, religion or belief
• Age discrimination
• Legal and illegal questions

10.00 Deciding your selection criteria

• The stages of the selection process
• Assessing the vacancy
• Understanding the Key Result Areas of the job
• Job descriptions and person specifications
• Benchmarking your selection criteria
• Deciding on assessment measures, including testing

10.45 Coffee

11.00 Preparing to interview

• Using specifications and application forms or CV’s
• Understanding an interview structure
• Preparing questions
• Formulating competence-based and skill focus questions
• Structuring the interview
• Ensuring that candidates get a fair hearing
• Working with an interview panel

Practical exercise in planning and preparing for a selection interview

1.00 Lunch

2.00 Effective interviewing techniques

• The physical organisation
• Opening the interview – techniques for establishing rapport
• Getting people talking
• Questioning techniques – mini role plays
• Active listening and summarising skills
• Controlling the interview
• Achieving objectives
• Interview ‘funnels’
• Probing skills and competencies
• Closing the interview
• Dealing with difficult candidates
• Evaluating information and making decisions

3.30 Tea

3.45 Role play exercise – practical session

5.00 Summary and close of seminar

Trainer

John Lees

2nd delegate discount

Booking a second place on this event entitles the second delegate to a 10% discount

Quotes from past delegates

“I liked the amount of interaction with the other course members. There was good spirit between lecture style and getting involved”

Martyne Anderson, Virgin Management Ltd

“Very worthwhile”

Geoff Longman, BTP

In-house training

Tailor-made training for your company

This event and many more can be presented exclusively for your organisation on an in-house basis, tailored to meet your specific needs. Benefits include:

• Training advice from our experienced team of training advisors who have in-depth knowledge of the subjects we cover
• Bespoke course design focusing on your business objectives

Total flexibility of when and where the course is run

• Optimum use of your employees' time
• Substantial savings on delegates' time, travel accomodation

FREE in-house training quotation

For more information and an initial discussion please call one of our dedicated team on 0845 120 9601 or email info@cronertraining.co.uk

Are you a Croner publications subscriber?

If so then you are entitled to an additional 5% discount on your booking. Simply enter your Croner BP number on our online booking form to qualify (offer applies to online bookings only).

If you are interested in subscribing to any Croner title and receiving this and other benefits then call 020 8547 3333 for more information.

A total compliance solution

Whether you’re an HR professional in a multi-national, managing personnel issues in a medium-sized organisation or running a small business we have the HR information you need to get the most out of your staff and comply with the law. From consultancy, and comprehensive online information services to books we have you covered. Simply visit www.croner.co.uk for more information.

Send this page to a colleague