Croner Training

Employment & HR

Effective selection interviewing - The definitive guide

Date	2 July 2008
Duration	1 Day
Price	GBP 649 + VAT Membership Price: 324.5 + VAT
Location	London
Venue	Strand Palace
Registration	09.00-09.30
Close of Seminar	17.00
Our code	26241
Also held on	There are no other dates for this event confirmed yet. Please call us on 0845 120 9602 for more information.

• Why you should attend this course
• Who should attend?
• Benefits of attending
• Programme
• Quotes from past delegates
• Trainer
• 2nd delegate discount
• In-house training
• Are you a Croner publications subscriber?
• A total compliance solution

Why you should attend this course

Interviewers don’t just fill jobs – they impact on an organisation’s performance. They also have a powerful effect on employer branding and even on retention. An effective interviewer spots not only performance, but the people who are going to have the greatest long-term influence on the organisation.

This highly participative one-day seminar demonstrates effective ways to plan and prepare the selection process, select new staff and improve interviewing skills. It concentrates on a practical approach to establishing a rapport, gathering the right information and making a decision.

Does everyone responsible for selection interviewing in your organisation have:

• A clear understanding of the purpose of the interview?
• Skills in probing, summarising, and using critical incident analysis?
• A working knowledge of the relevant legislation?
• An understanding of competence-based questions?
• The ability to use an interview to make accurate judgments about job performance?
• The ability to spot motivation, particularly commitment to accept a job offer?
• The ability to handle unresponsive, demanding or dominating candidates?
• The ability to represent your organisation as an employer brand?

If not, then this seminar will raise the performance of your staff by helping them to make better selection decisions.

Who should attend?

• New personnel staff
• Experienced personnel staff who want to conduct more effective interviews
• Newly appointed managers
• Managers at any level who are required to carry out selection interviews

Benefits of attending

By the end of this seminar participants will be able to:

1. Identify the key legislative issues involved in the recruitment process
2. Decide upon appropriate selection criteria
3. Plan and prepare for the selection process
4. Demonstrate the essential skills and techniques required for effective selection interviewing
5. Demonstrate the ability to use probing techniques such as skill measurement, competency-based questioning and summarising
6. Make objective, fair, and effective recruitment decisions

Programme

9.00 Registration and coffee

9.30 Introduction and examination of course objectives Legal aspects

• Summary of the main aspects of the law relating to recruitment
• Direct and indirect discrimination
• Positive action/discrimination
• Race and sex discrimination
• Other aspects: sexual orientation, religion or belief
• Age discrimination
• Legal and illegal questions

10.00 Deciding your selection criteria

• The stages of the selection process
• Assessing the vacancy
• Understanding the Key Result Areas of the job
• Job descriptions and person specifications
• Benchmarking your selection criteria
• Deciding on assessment measures, including testing

10.45 Coffee

11.00 Preparing to interview

• Using specifications and application forms or CVs
• Understanding an interview structure
• Preparing questions
• Formulating competence-based and skill focus questions
• Structuring the interview
• Ensuring that candidates get a fair hearing
• Working with an interview panel

Practical exercise in planning and preparing for a selection interview

1.00 Lunch

2.00 Effective interviewing techniques

• The physical organisation
• Opening the interview – techniques for establishing rapport
• Getting people talking
• Questioning techniques – mini role plays
• Active listening and summarising skills
• Controlling the interview
• Achieving objectives
• Interview ‘funnels’
• Probing skills and competencies
• Closing the interview
• Dealing with difficult candidates
• Evaluating information and making decisions

3.30 Tea

3.45 Role play exercise – practical session

5.00 Summary and close of seminar

Quotes from past delegates

q “I liked the amount of interaction with the other course members. There was good spirit between lecture style and getting involved” Martyne Anderson, Virgin Management Ltd

q “ Very informative and helpful” Andrew Mesah, Senior In-house Recruiter, Testronic Labs

q “Very worthwhile” Geoff Longman, BTP

Trainer

John Lees is one of the UK’s most prominent career coaches, and author of the best-selling How to Get A Job You’ll Love plus a range of other careers titles from McGraw – including Job Interviews: Top Answers To Tough Questions, and Take Control of Your Career. Formerly Chief Executive of the Institute of Employment Consultants (now the Recruitment & Employment Confederation, REC), John Lees now writes and speaks widely on the world of work. He has been training recruiters from a wide variety of sectors for over 20 years, including both private and public sector recruiters. He acted as consultant to the Royal Navy Careers Service and has trained personnel from both the RAF and Royal Navy in staff selection techniques. He runs specialised training programmes across the UK in team management, effective recruitment, motivation and retention, and competency-based recruitment.

John is a graduate of the Universities of Cambridge, London and Liverpool, FCIPD and a Career Management Fellow (CMF – Institute of Career Certification International). He has delivered careers workshops in the US, South Africa and Ireland and has featured as a speaker at the world’s largest international career conferences in the USA. John also regularly speaks at UK events including One Life Live, Forum 3, Total Jobs Live and Next Steps. John is a regular contributor to The Times, Guardian, and People Management and has also featured in Coaching At Work, Management Today, Personnel Today, The Sunday Times, The Independent, Psychologies, Cosmopolitan, Daily Express, SHE, RED, and Marie Claire. John was co-presenter on BBC’s Live & Learn ‘Back to Work’ programme.

2nd delegate discount

Booking a second place on this event entitles the second delegate to a 10% discount

In-house training

Tailor-made training for your company

This event and many more can be presented exclusively for your organisation on an in-house basis, tailored to meet your specific needs. Benefits include:

• Training advice from our experienced team of training advisors who have in-depth knowledge of the subjects we cover
• Bespoke course design focusing on your business objectives

Total flexibility of when and where the course is run

• Optimum use of your employees' time
• Substantial savings on delegates' time, travel accomodation

FREE in-house training quotation

For more information and an initial discussion please call one of our dedicated team on 0845 120 9601 or email info@cronertraining.co.uk

Are you a Croner publications subscriber?

If so then you are entitled to an additional 5% discount on your booking. Simply enter your Croner BP number on our online booking form to qualify (offer applies to online bookings only).

If you are interested in subscribing to any Croner title and receiving this and other benefits then call 020 8547 3333 for more information.

A total compliance solution

Whether you’re an HR professional in a multi-national, managing personnel issues in a medium-sized organisation or running a small business we have the HR information you need to get the most out of your staff and comply with the law. From consultancy, and comprehensive online information services to books we have you covered. Simply visit www.croner.co.uk for more information.

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