Croner Training

Managing people effectively

Date	9 November 2010
Duration	2 Days
Price	GBP 999 + VAT Membership Price: 499.5 + VAT
Location	London
Venue	Rubens Hotel
Registration	9.00-9.30
Close of Seminar	5.00
Our code	35598
Also held on	22 March 2011, London 28 June 2011, London

• Why you should attend this course
• Who should attend?
• Key benefits
• Programme
• Course presenter
• Quotes from past delegates
• Are you a Croner publications subscriber?
• In-house training
• A total compliance solution
• Outsourcing and event management service

Why you should attend this course

This seminar will help you bring the best out of the people you manage. Based upon sound people management principles, it provides ample opportunity to apply those principles to real life situations and has already helped hundreds of managers to manage their people more effectively. In addition to defining the key functions of management, subjects covered include motivational strategies, team building, delegation and communication. The programme is intensive and uses case studies, practical exercises and discussion, both in small groups and with the group as a whole.

Who should attend?

This programme is very popular among managers who have had little or no formal management training, particularly:

• Headteachers
• HR managers and directors
• Line managers
• Deputy heads
• Functional specialists now managing staff for the first time
• More experienced managers who have had little formal management training – or who simply want a ‘brush-up’

Key benefits

This seminar will help you to:

1. Understand what managing people is all about
2. Motivate people to maximise their commitment and improve their job satisfaction
3. Get results by delegating more effectively
4. Improve team performance
5. Improve individual performance
6. Manage change effectively
7. Develop more effective communication skills
8. Understand your management style and how it affects others

Above all, this programme will give you the knowledge and confidence to manage people effectively.

Programme

1 Introduction and objectives

2 What is management?

• Structure and style
• Including an assessment tool to identify the current range of management styles
• Responsibility and accountability
• Producing results
• Managing teams
• Working with groups
• Developing individuals, assessing individual needs

Practical exercise: Delegates work to demonstrate the lessons learnt during this part of the agenda

3 Generating motivation

• Factors that motivate
• Theories of Maslow and Hertzberg explained
• Minimising de-motivators
• Using reward structures
• Examining all opportunities managers have to use reward and recognition with their teams

Motivational questionnaire: optional questionnaire included for managers to use with their teams upon return to work

4 Communicating effectively

• Walking the talk
• Reviewing company mission statements and their local application
• Handling dissension
• Recognising and dealing with the signs
• Delivering vision

Communication case study: Delegates examine a number of real situations to recognise the strengths and weaknesses present

5 Delegation

• What does it mean?
• Identifying the differences between delegating and assigning tasks
• Why is it beneficial?
• What can go wrong?
• Dangers of poorly delegated responsibility and how to avoid them
• Best practices in delegation

Practical exercise : Delegates work on a practical task during which the responsibility is delegated to a team

6 Effective team building

• What makes a successful team?
• Examining team types and behaviours
• How to build a successful team

Practical exercise: matching team styles and behaviours to projects and situations

• Stages of team development
• The dangers of cloning
• Team leadership style vs traditional management style

7 Performance management

• Dealing with poor performance
• Understanding the difference between standards, objectives, targets etc
• Delivering difficult messages
• Identifying situations which are sensitive and difficult to handle with hints and tips for easing the challenges
• Developing individuals
• Examining the options available to managers with performance management situations
• Supporting the team
• Ensuring that the team is supported during individual performance issues

Performance case studies: delegates review case studies to prepare what they would do in each situation to support the team, task and individual

8 Managing change

• Dealing with change
• Understanding the change curve
• Communicating positively
• Linking communication to motivation
• Recognising concern
• Identifying reaction to change and dealing with it
• Empowering the team
• The benefits of involving others in change

9 Questions and answers

10 Review

• Course review and planning for the future
• Preparation and action plans for building on the skills learnt

Course presenter

Jocelyn Hughes is a consistently highly-rated seminar presenter and trainer. A training and development professional for more than 20 years, she has had direct management experience of a range of industries as diverse as retail and telecommunications. As a pragmatist, Jocelyn Hughes has a hands-on approach to training design and delivery, focusing on professionalism, effectiveness and adding value. She is a strong advocate of training for a reason, taking a practical approach to training which aims to provide delegates and organisations with valuable content, readily transferable to the workplace. The results of this approach are plain to see in the very positive feedback from previous delegates to this highly successful programme.

Quotes from past delegates

q ‘The delivery of the training was excellent and the material covered was always relevant’ Jenny Batt, Partner, Larkmead Veterinary Group

q ‘Very informative course. The speaker had an answer for all our questions. Excellent!’ Jay Passfield, Team Leader - Vice President, DVB Bank SE

Are you a Croner publications subscriber?

If so then you are entitled to an additional 5% discount on your booking. Simply enter your Croner BP number on our online booking form to qualify (offer applies to online bookings only).

If you are interested in subscribing to any Croner title and receiving this and other benefits then call 020 8547 3333 for more information.

In-house training

This seminar can be presented exclusively for your organisation on an in-house basis. You can:

• Have the programme designed for your specific needs
• Choose your preferred date and location
• Save on staff travel, time and accommodation costs
• Maximise the impact of the training by putting an entire team through the same programme

For more information about this service - and a no-obligation quotation - please call the in-house team on on 0845 076 0679 or e-mail incompany@cronertraining.co.uk

A total compliance solution

Whether you’re an HR professional in a multi-national, managing personnel issues in a medium-sized organisation or running a small business we have the HR information you need to get the most out of your staff and comply with the law. From consultancy, and comprehensive online information services to books we have you covered. Simply visit www.croner.co.uk for more information.

Outsourcing and event management service

Kaplan Hawksmere has over 10 years experience in running outsourced and managed training contracts both in the private and public sectors. Our highly skilled team will work with you to effectively manage your events, conferences and training programmes to maximise delegate numbers and revenue and to deliver significant benefits including:

• Financial returns – possible increased revenues or cost reductions
• Risk reduction
• High delivery standards and customer satisfaction
• Flexibility to work with your own teams or independently
• Greater market exposure
• Low cost, exceptional responsive market research

If you would like any further information on this service please contact Neil Vincent on 020 7960 5677 or e-mail neil.vincent@kaplan.co.uk

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