Croner Training

Employment & HR

Designing and implementing competency-based frameworks

Date	5 October 2010
Duration	1 Day
Price	GBP 649 + VAT Membership Price: 324.5 + VAT
Location	London
Venue	Rubens Hotel
Registration	9.00-9.30
Close of Seminar	5.00
Our code	35473
Also held on	17 February 2011, London

• Why you should attend this seminar
• Who should attend?
• Key benefits
• Programme
• Seminar presenter
• Quotes from past delegates
• Are you a Croner Publication subscriber?
• In-house training
• A total compliance solution
• Outsourcing and event management service

Why you should attend this seminar

Competencies are now part of the standard toolkit for all HR professionals, but many organisations could be deriving far more benefit from them. If you don’t yet have a competency-based framework up and running in your organisation or if you want to extend its use, or simply want to benchmark your framework against current best practice - this programme is for you.

Discover how to design and review a competency-based framework to suit your organisation. Get to grips on how to convert the ‘what’ from job descriptions into the ‘how’ of competency frameworks and discover how to best define competency evidence. You will also get an insight into how to best launch the frameworks and integrate it into other HR processes such as training needs analysis.

Jocelyn Hughes has extensive experience of designing and implementing competency-based frameworks. This is your opportunity to benefit from her knowledge and experience.

Who should attend?

This programme is intended primarily for:

• HR directors, managers and officers

The following people would also benefit:

• Learning and development specialists
• Recruitment specialists
• Internal HR/personnel consultants who are developing their role

The programme is equally applicable to private and public sector organisations.

Key benefits

This programme will help you:

1. Appreciate the full range of benefits offered by a competency framework
2. Design a framework for your organisation
3. Implement it effectively
4. Integrate it with other HR processes
5. Maximise the benefits
6. Feed the results back into the organisation

Above all, this programme will help you improve business performance – and demonstrate you have done so.

Programme

1 Introduction

• What are competencies?
• What they are intended to do
• Why the competency approach is needed
• Case studies
• Reviewing existing approaches
• Benefits for all concerned
• Defining organisational competencies in line with business goals

2 Designing competency-based frameworks

• Job evaluation
• Sampling
• Job families
• Legal considerations

3 Converting the ‘what’ from job descriptions into the ‘how’ of competency frameworks

• Examining successful skills
• Attitudes
• Behaviours
• Aptitudes

4 Defining competency evidence

• Customising generic competencies with localised application
• Seeking measurable examples
• Agreeing organisation norms
• Reaching management standards and consensus

5 Putting competency frameworks to use

• Launching the project
• Securing employee buy-in
• Reviewing progress
• Automating the collection and measurement process

6 Integrating with other HR processes

• Recruiting
• Appraising
• Identifying potential
• Developing individuals
• Correcting performance

7 Assessing competence

• Observation and feedback
• 180 and 360 degrees feedback

8 Competency evaluation for training needs analysis

• Analysing collective results
• Identifying current weaknesses and future potential competency gaps

9 Using competency evidence for organisational review and audit

• Reporting results
• Linking business goals and objectives to competency development

Seminar presenter

Jocelyn Hughes is a consistently highly-rated seminar presenter and trainer, with in-depth knowledge of competency-based frameworks. A training and development professional of more than 20 years’ standing, with nearly ten years’ experience as an independent consultant, she has had direct management experience of a range of industries as diverse as retail and telecommunications. Her clients include Warner Brothers; Turner Broadcasting; Hertfordshire County Council; BT Mobile; Sony Ericsson; O2; Motorola; University of Surrey and many others. As a pragmatist, Jocelyn Hughes has a hands-on approach to training design and delivery focusing on professionalism, effectiveness and adding value. She is a strong advocate of training for a reason, taking a practical approach that aims to provide delegates and organisations with valuable content, readily transferable to the workplace.

Quotes from past delegates

q "A brilliant event. Provided all information needed to have an understanding of this complex subject" Derek Sweeney, Regents College Conference Centre Ltd

q "Excellent - trainer extremely knowledgeable with theoretical and practical information" Emma Horne, Head of Learning and Development, PDSA

Are you a Croner Publication subscriber?

If so then you are entitled to an additional 5% discount on your booking. Simply enter your Croner BP number on our online booking form to qualify (offer applies to online bookings only).

If you are interested in subscribing to any Croner title and receiving this and other benefits then call 020 8547 3333 for more information.

In-house training

This seminar can be presented exclusively for your organisation on an in-house basis. You can:

• Have the programme designed for your specific needs
• Choose your preferred date and location
• Save on staff travel, time and accommodation costs
• Maximise the impact of the training by putting an entire team through the same programme

For more information about this service - and a no-obligation quotation - please call 0845 076 0679 or e-mail incompany@cronertraining.co.uk

A total compliance solution

Whether you’re an HR professional in a multi-national, managing personnel issues in a medium-sized organisation or running a small business we have the HR information you need to get the most out of your staff and comply with the law. From consultancy, and comprehensive online information services to books we have you covered. Simply visit www.croner.co.uk for more information.

Outsourcing and event management service

Kaplan Hawksmere has over 10 years experience in running outsourced and managed training contracts both in the private and public sectors. Our highly skilled team will work with you to effectively manage your events, conferences and training programmes to maximise delegate numbers and revenue and to deliver significant benefits including:

• Financial returns – possible increased revenues or cost reductions
• Risk reduction
• High delivery standards and customer satisfaction
• Flexibility to work with your own teams or independently
• Greater market exposure
• Low cost, exceptional responsive market research

If you would like any further information on this service please contact Dwane Charalambous on 020 7960 5604 or e-mail dwane.charalambous@hawksmere.co.uk

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